Why cant l get golds

aboasmail

Why can't I get golds

Nikolaos_Prodromidis

Hi @aboasmail and welcome!

What exactly do you mean?

You can give us more info and a screenshot if possible, so that we can help you!

girlgamr

I was playing the game today, winning streak was up to 651!! I ran out of gold on a level, but couldn't connect to the store to buy additional gold. I was struck and the only thing to do was close the window. Now, I have to start all over again at winning streak number 1. Very frustrating.

Lady_Sarina

Hi @girlgamr

Which streaks are you referring to please - the Main Board completing levels in a row or the RC?

girlgamr

When I start a level, there is a line on the left hand side, that shows the winning streak. I think there are five "flags". However, the issue is that I ran out of gold before I could complete the level and when I tried to buy more, the game locked up! I could not go forward, only close the game competely and start from 1.

Lady_Sarina

Hi @girlgamr

Am thinking you are playing a different game to Jelly Saga, so will tag some of our Local Jelly Level Masters to enquire about the "Flags" @Andres-2 @DieOmimi @NamTruong2001

DieOmimi

thanks for the tag @Lady_Sarina.

@girlgamr Welcome to our community. You've arrived here in Candy Crush Jelly. 

I think your problem is more with Candy Crush Saga. There is the necklace (unfortunately I do not have this feature). But I know from my colleagues that there is this win streak there. 

I'm not sure why your game was suspended. Had you run out of lives?

In order for your progress in the game to be stored on the provider's servers, we generally recommend that you get a King account. You can find out how to do it here (follow the link with the green font): https://community.king.com/en/blog/discussion/354712/why-and-how-to-get-a-king-account-to-keep-your-progress-saved-and-synced?utm_source=KASignatures&utm_medium=KASignatures&utm_campaign=KASignatures&utm_id=KASignatures

Thank you for asking your question. We are happy to help you. 

If, I suspect, it concerns Candy Crush Saga, I ask you to visit the game's forum. You can find it here: https://community.king.com/en/candy-crush-saga

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2065811#Comment_2065811

it's from Candy Crush Saga, not in this game.

aboasmail

I don't understand what you mean my friend