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Level 1
Hi @AineeBaby81 and welcome!
There is not Twilight Zone, or anything else like this!
This what you describe is a well known memory issue on Royal Championship!
It happens when your device has not enough memory to load your opponent's picture and name, or if there is connection problem between the two opponents being in two different locations in the world and the game servers.
This problem can have two results:
If it happens on different devices, it is a general communication issue between the opponents and game's servers, as I described before and not local device issue! 😉