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Freezing game

she101
she101 Posts: 4

Level 1
in Support

Why is the game freezing? And also why when I use my extra lollipops it takes it it done it twice I’m losing out I don’t get to use them fully fix please

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Answers

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,344

    Hi @she101 and welcome!

    Which game is freezing, Jelly main board or the Royal Championship?

    Also can you explain better what is going on when you use your extra lollipops? If you take a screenshot and post it here, the problem could be more clear! 😉

  • she101
    she101 Posts: 4

    Level 1

    Jelly crush keep freezing

  • she101
    she101 Posts: 4

    Level 1

    Jelly crush freezes in the middle of my game 3 times. I used 3 off my lollipop each time. I was about to win each time, then boom it freezes. I couldn’t tap anything on my screen I had to get out the game and go back in and when I do that I have to start all the way over on my game

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,344
    Answer ✓

    @she101, you can try clearing app's cache on your device! This may resolve your issue!

Hey! Would you like to give us your opinion?

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