Game process did not save

creesor2

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2805220#Comment_2805220

Hello Spinnifix ,

I have tried everyone's advice. I have signed out and back into my accounts. I have updated the apps, I have changd all my passwords. I still cannot play my games where I was. Now everyone asked me what I was playing on. I am playing on my phone, iPad Pro, and my desktop. I am now signing out of all of them again in hopes that someone can please help me get back to where I was. Not only have I lost my games I have lost a lot of money that I have invested. I cannot promise I will be back on any of my devices. So please do as you have and send me an email. that is how I knew to answer the questions in my email. Thank you.

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2806025#Comment_2806025

Hello Cindy

Thank you for getting in touch. Question are you on Facebook or do you have a King account? If you're on FB, have you saved your progress there? Because this is important. In King it is saved automatically. To restore your progress, you must write an email to customer service in the Help Center. Only these can restore it. Please include your ID number to identify yourself. This is the only way possible. Please explain everything there and what you have already tried. You will also see customer service support before you enter the community. It's at the bottom of the page. Unfortunately I can no longer help you! I'm sorry.

https://soporto.king.com/contact

I wish you a nice day. Good luck💗