Another glitch, can't access levels directly

NamTruong2001

Here is when I still have 1 life left. And what happened? It showed "Ask for lives" instead of the "Level select" screen than I expected. Very frustrating! Could anyone know how to fix this problem?

life bug 1_1.gif

(Since gif and mp4 are not allowed, I will upload static images here, from top to bottom.)

Here is how I click back button (it's at the bottom right), the game does not allow me to play even I still had 1 life.

Andres-2

Some attempts this problem appears, I managed to record the video.

https://youtube.com/shorts/pkprtyUXxdk?feature=share

wheelsy90

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2633556#Comment_2633556

Easy fix

Andres-2

@Princess_Jessica @Nikolaos_Prodromidis @Snow_Rider

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2633659#Comment_2633659

How?

Princess_Jessica

Hi guys thank you for reporting this glitch I have reported it to our CM so hopefully it gets fixed soon 😊

Princess_Jessica

Hi guys I come to tell you the problem will be fixed asap and I truly appreciate you for reporting this great catch guys you all rock 😊

NamTruong2001

@Princess_Jessica it has happened again.

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2708029#Comment_2708029

Thanks for sharing 😊 I'll report this problem again 🤗