Suddenly candy crush jelly won’t let me make a purchase…..all things say 0

Extra62Blessed19

candy crush jelly gives a #message when trying to make a purchase

all amounts say 0

kiara_wael

Hi and Welcome to the King Community

This Candy Crush Forum but not to worries will move to the correct forum, Please visit Candy Crush Jelly Community here

https://community.king.com/en/candy-crush-jelly-saga/categories/support-ccjs

@Princess_Jessica ,@Nikolaos_Prodromidis . Thank you

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/415164/suddenly-candy-crush-jelly-won-t-let-me-make-a-purchase-all-things-say-0

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not working right, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out your Facebook/Kingdom Account then Close this game app

4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (hopefully can play now). Then if it still is not working also:

Check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

As we don't deal about purchases, in the Community, you can only contact support!

You go to any page in the forum, scroll down and select: Contact Us.

You explain your problem and wait for their answer!

If it's still not working or you have issues after following up these steps, you click on "Contact us," then you tell them the problem and send Game ID (How to find your Game ID) I hope they can help and answer you but it can take a while. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Jelly support Community Thanks! 😉

Have a nice and safety day! ❤️😊