Crashing Facebook on MacOS Sonoma Safari.

Gaudior

The game starts, and a level will run for perhaps 30 seconds, and then crashes into a screen that says something went wrong, and we're working on it. This started after upgrading to MacOS Sonoma. None of my other Facebook-based games are behaving this way. I have cleared cookies, restarted and no luck.

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/420727/crashing-facebook-on-macos-sonoma-safari

Hello and welcome

I know this well from before. What device are you playing on? Could you please include your ID number. Then you can be found better. I'll be happy to pass it on to the moderator. She will report it to the CM. Please have some patience.

Thanks and have a nice day🌼

@Princess_Jessica

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/420727/crashing-facebook-on-macos-sonoma-safari

Thank you for reporting I'm sorry your having these problems. If you would share the answers Peggy asked above device and ID # I'll be happy to report this issue to find out what's going on 🤗

Gaudior

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2807284#Comment_2807284

The ID number from the bottom of the page is: 1899022066

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2811545#Comment_2811545

Thanks😊

@Princess_Jessica - Please help this player.💗

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2811545#Comment_2811545

Thank you I will report this issue and see if I can get you an answer 😊

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/420727/crashing-facebook-on-macos-sonoma-safari

Can you please tell me which browser you use. Is it Safari? If so you could also try Google Chrome as it is better. If you use Google Chrome then I'll report back to see what else can be done 😍

Gaudior

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2813119#Comment_2813119

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2811545#Comment_2811545

Thanks, but I won't be installing Chrome just to test this. It's the only casual game that doesn't work, and adding another browser to my system isn't worth it.

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2813682#Comment_2813682

Thank you let me talk to the CM and see if she had any advice about this and why it may be happening on Safari 🤔 @Snow_Rider can you please give some clarification about this players problem 🤗

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2813682#Comment_2813682

Hello and I wish you a nice day.

Are you playing on a PC? If so, the google chriome is automatically installed by the manufacturer. In your case, you'll be better off if you download the Opera browser. Because he can help you with this problem. Just try it!

Wish you good luck🤗

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2813682#Comment_2813682

Hello and good morning

I'm really trying to help you. You are in FB and you have to save your game progress there. I read that you still play browser games. I didn't know it was still working and being done. You probably have Window, if so, download the game from the Window Store and put it on the front of your desktop and you will always have access straight away and no longer need a browser. To help you further. Do you have a King account? Because you could synchronize FB and King account. You can find this out in the help center. There you go through it step by step. In King you don't have to save game progress. This happens automatically. There are no problems with the game on the desktop.

If you have any further questions, please get back to us!!!

Viel Glück