Problems with bringing up my games.

12_grands

I have 5 different "King'' games and I'm having problems bringing them up. They start to come up then either freeze up or shut down.

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/421965/problems-with-bringing-up-my-games

Hello and welcome

Please check whether your device and games are up to date. Please update your games and clear cache and reopen. If it doesn't help please come back and I'll be happy to help you. There is also a lot of information in the help center here on the in-game page. Then try it there and maybe you'll find something.

Good luck

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/421965/problems-with-bringing-up-my-games

Thank you and welcome to the community 👋

Have you tried to go through the troubleshooting steps?

1. Keep the game and device updated;
2. Have at least 2 GBs of free memory;
3. Clear cache;
4. Have a stable Internet connection;

Also Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not working right, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out your Facebook/Kingdom Account then Close this game app

4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (hopefully can play now). Then if it still is not working also:

Check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

If it's still not working or you have issues after following up these steps, you click on "Contact us," then you tell them the problem and send Game ID (How to find your Game ID) I hope they can help and answer you but it can take a while. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Jelly support Community Thanks! 😉

Have a nice and safety day! ❤️😊