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janagafa
janagafa Posts: 2

Level 1

edited October 2023 in Support

I please need back my boosters

I signed into a new phone and every booster I had disappeared

so I want back my boosters on my candy account

Answers

  • Spinnifix
    Spinnifix Posts: 25,429
    edited October 2023

    @janagafa

    Hello and welcome


    I'm sorry you lost your boosters. Did you buy the boosters or just play for them? If you have a new device, unfortunately you cannot transfer the boosters. It stays on the device where you get the boosters. If you have purchased the boosters, please contact customer service. You can read everything in the help center.

    Good luck


    Please move this to the support area. Thanks

    @Snow_Rider @Princess_Jessica

  • DieOmimi
    DieOmimi Posts: 41,938

    Hi @janagafa warm welcome!

    Boosters cannot be transferred to a new device. You can read about it here: why-can-t-i-find-my-boosters.

    Please use your old device to consume the boosters and win on your new device. 

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