When I am playing, the game says that I am experiencing a problem and you are trying to fix it. Why?

Question

I don't know why I am getting the above error message

DieOmimi · Answer

Hi @smbkjn warm welcome to Candy Crush Jellly Saga.

First of all, please make sure that you have the most up-to-date version of your device software and game.

Clear the cache, turn off your device for a minute, and restart it.

If you still get the error message, please take a screenshot and post it in the comment below.

Thanks.