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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
(FIXED) Sync issue: I see different levels on my devices
Snow_Rider
Posts: 2,636 
Hi Jellylicious players!
We've recently become aware of an issue that affects the way the levels are synced across platforms. That means you might see a different level depending on the device you play on (phone, PC, tablet...).
Rest assured our Studio team is already hard at work on the problem and will do everything they can to resolve it as quickly as possible.
We'll keep you updated on the fix right here.
Stay tuned!
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Comments
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I have jelly on 4 devices, and none of them will sync. I've tried resetting, force stop, restart. Nothing
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Hi @MaryStitzMaryanski and welcome to our Community!
Do you login to with a fb account, with a King account or using another way?
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Facebook
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@MaryStitzMaryanski warm welcome to Candy Crush Jelly Saga.
I'm logged in with a King account and since last week the game doesn't sync anymore for me either. Thanks for reporting it. I've searched here in the forum to see if any other players are affected before I report it.
Since I am not alone in having this problem, I will now pass it on to our manager.
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Your issue as well as others have been reported so hopefully it will be resolved soon 🤗
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@MaryStitzMaryanski at the moment, the studio is investigating the issue. I'll get back to you when I have a result.
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Same here for me. my phone is on level 7365 jelly saga crush but kindle is on 7346. I've synched, deleted app and reinstalled.
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Hello and welcome
Jelly is currently having a problem syncing devices. This also applies to me. I'm at the end of the card with the tablet and it hasn't synced with the PC Window 10. I'm only in King.com. If you are in FB you have to save every level.
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https://community.king.com/en/candy-crush-jelly-saga/discussion/429090/ccjelly-not-advancing#latest
These 3 posts could actually please be merged. Thank you🤗
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Thanks for the info. I hope it gets fixed quickly.
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