OMG Levels Gone! Should I Cry?

TheKingCandyCrusher · January 4

Help King! I reached level 7431 and now it shows I am on 7406 after all that work!

I tried everything: updating, etc. Nothing works! This is one the game's end not mine.

You should know who I am check my Email address.

When will it be fixed?

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Spinnifix · January 5

https://community.king.com/en/candy-crush-jelly-saga/discussion/431687/omg-levels-gone-should-i-cry

Hello and welcome

It looks like you're playing on PC, that could be it. Because for me it still shows 7406. I play on the tablet and am also on 7431. Do you have another device where you can play? There are currently problems. Work is already underway on this.

https://community.king.com/en/candy-crush-jelly-saga/discussion/429531/under-investigation-sync-issue-i-see-different-levels-on-my-devices/p1

TheKingCandyCrusher · January 5

Thanks for your reply.

It is better to play on PC so I can record my games and it is faster.

However, I took your tip on the tablet but it shows the same 7406 instead of 7431! 😞

I am seeing a lot of messages saying they are fixing the problem since last year. When is it actually going to be fixed? I uploaded a screen shot please at least restore my levels so I can continue the game.