Jan Willink

Janice_Willink

I sign into this game Jelly Saga it opens up to start the game and then shuts down. What should I do???

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/437652/jan-willink

Hi and welcome to the Jelly community. Please make sure your game is updated and do a soft reset.

Log out of your game and let it set a few seconds, then log back in with your email and password. That should do it. I just checked my game and it is working fine. 💕

Janice_Willink

Thank you for your suggestion but unfortunately I don't have a soft reset for this app, Candy Crush Jelly Saga, all I have is reset and when I do this is starts my level all over again, which has happened before. King has helped me in the past and then just input my level back. I have emailed them several times and they keep giving me the same response as you did, 3 times already and I'm getting totally aggravated with them!