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Hello @kika601๐ค A Warm Welcome to our sweet King Community!
This is a known issue in Jelly Saga and the game Studio is working on a fix๐๏ธ
Right now, you are in Candy Crush Saga area. But, no worries! I will request to move your question, so that our Jelly Saga Moderators can help you out @Princess_Jessica
If you have any questions in the meantime, you can type in the blank box given below๐ซ๐ซ
Hello welcome to the community ๐
We're currently experiencing an issue with Candy Crush Jelly Saga on the Windows app, where players are reporting the game isn't loading correctly at the moment.
We apologize for any inconvenience caused. The good news is that our skilled team is already hard at work on a fix. Please bear with us; we're doing our best to resolve the problem quickly for you. We'll keep you updated in this thread.
Thank you for your patience and for playing our games. We'll get this problem fixed as soon as we can!