Latest news about Candy Crush Jelly Saga
Get help & check the FAQs
Win Gold Bars and more!
Help us make the game even sweeter
I just beat the level, but the screen froze. How to I save my win, now that the screen has froze? I used all my power items to secure the win (& this is not the 1st time this has happened. VERY frustrating!)
Hi and welcome to the Jelly community! I feel your pain. Sometimes there is a glitch and there is nothing we can do once it freezes. If it froze after you won the game, you should see that you had progressed on your map and everything is fine. If going back in your game you see that it is still frozen, you will need to do a reset on your game. Log out of your game, let it set a few seconds, then log back into your game with your email and password. 💕
Hello and welcome
Normally you won't lose rewards if the screen freezes. Please close the app and update your game and clear the cache and reopen it. My experience when the game freezes is to wait a bit and be patient. Then it continues. Please also check your internet connection. How old is your device? If it is an old device, these problems may occur. Then it is better to buy a new device. If you have any questions, please come back. I try to help you!!!
Good luck
New here? Sign in or create an account to join the fun.
Hi All I have a question that I'm hoping someone can answer. On the win 10 app I earn boosters but when I play the facebook version on a browser I get no boosters whatsoever no matter what. Can I fix this? TIA
Why haven't I received any rewards for reaching level 10 000
Hello, the game froze in the middle of a game. How can I avoid losing my progress when I can't move any blocks?
NNo rewards are given anymore, what's up with that, not fair
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
