cannot continue my progress

berdogz

i recently uninstall my app because it keeps on crashing on my ipad mini then when i install it again and sync to my facebook i cannot click the continue because of the terms in condition blocking the continue button

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/462141/cannot-continue-my-progress

Hello and Welcome

Here

If you go to the green one here, it might help you. because another player also has this problem. If you have any questions please let us know!!!

Thank you and good luck

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/462141/cannot-continue-my-progress

Hello welcome to the community 👋

Here are some steps to resolve this:

Clear the Safari cache:

Open Settings.

Scroll down or search for Safari.

Tap Clear History and Website Data.

Check Facebook permissions:

Go to Facebook.

Open Settings.

Tap on Apps and Websites.

Ensure Candy Crush Jelly is listed and has permissions enabled.

You can also check out this article

In the green above!

If these steps do not help please let me know 😊

berdogz

now i cannot enter to facebook now 😥

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3129040#Comment_3129040

Hello!

I'm sorry, but unfortunately FB sometimes causes problems. Question: Do you have a King account? You can synchronize both with each other. With the King account you still have as many problems as with FB. That's why I would recommend a King account.

Best regards

berdogz

it is possible to transfer my fb account to king account?

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3129565#Comment_3129565

No. That doesn't work. But you can create a King account and sync it with FB.

Spinnifix

@Princess_Jessica & @Snow_Rider

Hello Jessica & Snow_Rider

The help center has changed and has been shortened. You used to be able to sync FB and King accounts. But I can no longer find this in the help center to help the player. It used to be there. Can you please explain it to me?