Game freezes every time after this ad.

Kerrie · August 27

(Sorry Jo, maybe I should have posted this under support. I didn't think about that until after I posted it.😢)

My game freezes every time after watching ads from this source. It's not the same survey question but when this pops up I need to close and reopen the game. Today isn't the first time it's happened either.

NamTruong2001 · September 1

There is a rare case that some ads would not have closing button. So in the worst case, closing the app is the only option, but you will lose the current gameplay.

Princess_Jessica · September 1

https://community.king.com/en/candy-crush-jelly-saga/discussion/465849/game-freezes-every-time-after-this-ad

Thank you for letting me know I'll report this issue so it can hopefully be removed or fixed immediately 🤗

LoFiGummy · September 6

https://community.king.com/en/candy-crush-jelly-saga/discussion/465849/game-freezes-every-time-after-this-ad

Hey there Kerrie,

Just wanted to check in on this issue, is this something you're still experiencing? If so is it happening with all similar type of ads, or just this one specifically? It's super helpful if you have any screenshots of other ads similar to this so that the Studio can look into it further.

Game freezes every time after this ad.

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