Why is the store not working???

kcarew · September 30

I am unable to purchase any gold bars. What's up?

johamilton · September 30

Hi and welcome to the Jellies! When you try to purcchase, will you tell me what you are seeing? What does it say?💕

kcarew · October 1

I get a message that says "something went wrong, try again later". It's been like that for days.

MrsJackson2019 · October 6

I am receiving the same message, it's been going on at least a full week.

MrsJackson2019 · October 6

This is what comes up

Princess_Jessica · October 6

Hello welcome 👋

Can you please do a soft reset

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

After doing this please let me know if you still get the message 😊

kcarew · October 7

I cleared the cache in my browser (Edge) but no change. Still cannot access the store.

johamilton · October 10

Thank you for your response. I have sent a messager to our manager. Will get back with you once I hear something. 🤗

johamilton · October 10

Hi everyone,

The Studio has released a new version yesterday — it should be fixed now! Please be sure your game is up to date. 🤗

Answers