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I am unable to purchase any gold bars. What's up?
Hi everyone,
The Studio has released a new version yesterday — it should be fixed now! Please be sure your game is up to date. 🤗
Thank you for your response. I have sent a messager to our manager. Will get back with you once I hear something. 🤗
I cleared the cache in my browser (Edge) but no change. Still cannot access the store.
Hello welcome 👋
Can you please do a soft reset
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
After doing this please let me know if you still get the message 😊
This is what comes up
I am receiving the same message, it's been going on at least a full week.
I get a message that says "something went wrong, try again later". It's been like that for days.
Hi and welcome to the Jellies! When you try to purcchase, will you tell me what you are seeing? What does it say?💕
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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭