Candy crush just froze

celinabena · October 23

my candy crush just froze while I was on my 94th streak. Can you help please. My ID number is my Facebook name which is AfricanEmpress Fabia

Tranterbleu · October 25

Hello @celinabena and welcome to the Community.

I'm sorry that you're having these issues. I recommend you;

Check that you have the latest game and device updates.
Restart your device.
Check you have enough memory on your device. (2GB free)
Clear Cache. If you are using Android - go to Settings. Tap on Apps. Tap on Candy Crush Soda. Tap on Storage. Tap on Clear Cache (Please, make sure not to select data!)
If you are using iOS - Tap on Settings. Tap on Safari. Tap Clear History and Website Data

I hope this works for you. If not, I totally recommend @Princess_Jessica to help you. All the best to you! 😉

Princess_Jessica · October 25

Please let me know if the steps above 👆 help if not I can maybe get help for you 😊

Answers