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Why can't I purchase anything?
janeblondie
Posts: 1
Level 1
in Support
Why can't I purchase anything?
2
Answers
-
Hello have you tried to do the troubleshooting steps?
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
- 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data
Try this also could I please get your information 🤗
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- 📲 Device and Operating System version
- 🪪 Player ID
- 🕹️ Game Version
- 📸 Screenshots if possible!
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