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Another borked ad
DreamDancer
Posts: 303 
in Support
Popped up and froze the game.
Lost progress because of the forced stop and restart.
3
Comments
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Thank you for sharing. I'm sorry your having issues. Can you please give me some info? Game ID and device your on. In the meantime I'll ask for some help to get this ad removed ๐
Have you done troubleshooting steps? Is your game and device updated?
1 -
Hi there! ๐
Sorry to hear about the freezing issue caused by adsโlet's try to fix this! To ensure the game runs smoothly, please follow these steps:
- Stable Internet Connection: Make sure youโre connected to a reliable Wi-Fi or mobile network.
- Check Device Memory: Ensure your device has at least 2 GB of free memory for the game to run properly.
- Update the Game: Verify that youโre using the latest version of the game. Head to your app store to check for updates.
- Update Your Operating System: Keep your device's operating system up to date to ensure compatibility.
If the issue persists after trying these steps, please let us know! ๐
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