Another borked ad

DreamDancer

Popped up and froze the game.

Lost progress because of the forced stop and restart.

Snow_Rider

https://community.king.com/en/candy-crush-jelly-saga/discussion/476773/another-borked-ad

Hi there! 👋

Sorry to hear about the freezing issue caused by ads—let's try to fix this! To ensure the game runs smoothly, please follow these steps:

• Stable Internet Connection: Make sure you’re connected to a reliable Wi-Fi or mobile network.
• Check Device Memory: Ensure your device has at least 2 GB of free memory for the game to run properly.
• Update the Game: Verify that you’re using the latest version of the game. Head to your app store to check for updates.
• Update Your Operating System: Keep your device's operating system up to date to ensure compatibility.

If the issue persists after trying these steps, please let us know! 😊

Snow_Rider

https://community.king.com/en/candy-crush-jelly-saga/discussion/476773/another-borked-ad

Hi there! 👋

Sorry to hear about the freezing issue caused by ads—let's try to fix this! To ensure the game runs smoothly, please follow these steps:

• Stable Internet Connection: Make sure you’re connected to a reliable Wi-Fi or mobile network.
• Check Device Memory: Ensure your device has at least 2 GB of free memory for the game to run properly.
• Update the Game: Verify that you’re using the latest version of the game. Head to your app store to check for updates.
• Update Your Operating System: Keep your device's operating system up to date to ensure compatibility.

If the issue persists after trying these steps, please let us know! 😊