Why is my game freezing up

fgriffith97

I’m getting tired of my game freezing when I completed around and it not counting and I have to start over again.

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/482414/why-is-my-game-freezing-up

Hello I'm sorry your game is freezing I know how frustrating that is I've had it happen to me please remember to do these steps every so often to keep it up and running 😍

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if this helps 🤗