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Candy Crush Jelly Saga

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Problem with music in the new update (EDITED BY CM: Fixed)

NamTruong2001

Candy Crush Jelly has received version 3.34.0. And I have noticed something not right in this version.

Normally, music background does not play yet when level is loading. And after the players finish a level, win or fail, the music background will turn off.

However, in this new update, music background is still playing even I have failed a level.

Next, candy falling sounds weird, it loops with a simple sound instead of dynamic ones.

Please check the issue.

Accepted answers

Snow_Rider

Hi Jelly players! Great news — the issue appears to be fixed! 🎉 To get the fix, please make sure to update your game to version 3.35.00. Thanks for your patience and happy jam-spreading! 💜🍬

All comments

Snow_Rider

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3300436#Comment_3300436

Interesting! Thanks for informing. @Andres-2 @charles950 do you have the fix in the game?

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3299880#Comment_3299880

I'm using version 3.35 and it hasn't been fixed, either.

Snow_Rider

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3294677#Comment_3294677

Hi Nam and thank you for your explanations of what is going on. As our CM stated, they are still working on it and hopefully will be completed soon. Be sure you check for an update 💕

NamTruong2001

The entire error is not fully fixed. Here are the reasons.

- The splash screen keeps re-popping up more than 3 times.

- When you start a level, there is no background music started until the message appears. However, it plays very loudly even the level is still being loaded.

- When you complete a level, the background music of the level still keeps playing over the winning music.

- Music is suddenly being off immediately instead of using fading effect.

Snow_Rider

Hey Jelly players! 💜 A huge thank you for sharing all those details—they were super helpful in the investigation! 🙌 The Studio has found the root cause of the issue and is already working on a fix. As always, make sure to keep your game updated so you don’t miss the next fix when it rolls out.

Thank you for your patience!

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3284622#Comment_3284622

It happens on all levels.
Android 12 device

Andres-2

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3284622#Comment_3284622

It happens on all levels
Android redmi 13 pro
There is also the problem on Windows 10

Snow_Rider

Thank you both @Andres-2 @NamTruong2001 for reporting! Before I report this issue to the team, can you please share the device and model you're playing on? Also, does the background sound/music issue happen on all levels, or only specific ones?

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277342#Comment_3277342

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277443#Comment_3277443

Thank you for the video @Andres-2 , I will have our CM look at it. Please have patience regarding a response about this. 🤗

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277342#Comment_3277342

Really thank you for the video. Indeed music background is not stopping even we fail a level, and candy falling sound is really weird and annoying.

Andres-2

https://drive.google.com/file/d/12EfcOxMD_A8XxIacwZHqH7_NOxN6cp1T/view?usp=drivesdk

The video is uploaded to Drive

It has a link

About music

Andres-2

how the candy falls

https://youtu.be/M90xzyWCc3U?si=8o4V6l0UG6A7qky2

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/488498/problem-with-music-in-the-new-update

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3276588#Comment_3276588

Hi and thank you for pointing out the difference in the music. I would have never picked it up, because I do not listen to the music. Is it something that should be changed because it is still playing where before it stopped when you lost.

I understand the candy falling with out the dynamic sound is not as entertaining.

@Andres-2 if you find a video, that would be awesome.. That way I can show that to our CM and the Team

💕

Andres-2

I also realized that the music fails, if I find a video to be clearer of these problems

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Accepted answers

Snow_Rider

All comments

Andres-2

I also realized that the music fails, if I find a video to be clearer of these problems

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/488498/problem-with-music-in-the-new-update

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3276588#Comment_3276588

I understand the candy falling with out the dynamic sound is not as entertaining.

@Andres-2 if you find a video, that would be awesome.. That way I can show that to our CM and the Team

💕

Andres-2

how the candy falls

https://youtu.be/M90xzyWCc3U?si=8o4V6l0UG6A7qky2

Andres-2

https://drive.google.com/file/d/12EfcOxMD_A8XxIacwZHqH7_NOxN6cp1T/view?usp=drivesdk

The video is uploaded to Drive

It has a link

About music

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277342#Comment_3277342

Really thank you for the video. Indeed music background is not stopping even we fail a level, and candy falling sound is really weird and annoying.

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277342#Comment_3277342

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277443#Comment_3277443

Thank you for the video @Andres-2 , I will have our CM look at it. Please have patience regarding a response about this. 🤗

Snow_Rider

Andres-2

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3284622#Comment_3284622

It happens on all levels
Android redmi 13 pro
There is also the problem on Windows 10

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3284622#Comment_3284622

It happens on all levels.
Android 12 device

Snow_Rider

NamTruong2001

The entire error is not fully fixed. Here are the reasons.

- The splash screen keeps re-popping up more than 3 times.

- When you start a level, there is no background music started until the message appears. However, it plays very loudly even the level is still being loaded.

- When you complete a level, the background music of the level still keeps playing over the winning music.

- Music is suddenly being off immediately instead of using fading effect.

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3294677#Comment_3294677

Hi Nam and thank you for your explanations of what is going on. As our CM stated, they are still working on it and hopefully will be completed soon. Be sure you check for an update 💕

Snow_Rider

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3299880#Comment_3299880

I'm using version 3.35 and it hasn't been fixed, either.

Snow_Rider

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3300436#Comment_3300436

Interesting! Thanks for informing. @Andres-2 @charles950 do you have the fix in the game?

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