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Problem with music in the new update (EDITED BY CM: Fix in Progress)
NamTruong2001
Posts: 4,416 
Candy Crush Jelly has received version 3.34.0. And I have noticed something not right in this version.
Normally, music background does not play yet when level is loading. And after the players finish a level, win or fail, the music background will turn off.
However, in this new update, music background is still playing even I have failed a level.
Next, candy falling sounds weird, it loops with a simple sound instead of dynamic ones.
Please check the issue.
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Best Answer
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Hey Jelly players! 💜 A huge thank you for sharing all those details—they were super helpful in the investigation! 🙌 The Studio has found the root cause of the issue and is already working on a fix. As always, make sure to keep your game updated so you don’t miss the next fix when it rolls out.
Thank you for your patience!1
Answers
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I also realized that the music fails, if I find a video to be clearer of these problems
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Hi and thank you for pointing out the difference in the music. I would have never picked it up, because I do not listen to the music. Is it something that should be changed because it is still playing where before it stopped when you lost.
I understand the candy falling with out the dynamic sound is not as entertaining.
@Andres-2 if you find a video, that would be awesome.. That way I can show that to our CM and the Team
💕
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how the candy falls
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The video is uploaded to Drive
It has a link
About music
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Really thank you for the video. Indeed music background is not stopping even we fail a level, and candy falling sound is really weird and annoying.
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Thank you for the video @Andres-2 , I will have our CM look at it. Please have patience regarding a response about this. 🤗
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Thank you both @Andres-2 @NamTruong2001 for reporting! Before I report this issue to the team, can you please share the device and model you're playing on? Also, does the background sound/music issue happen on all levels, or only specific ones?
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It happens on all levels
Android redmi 13 pro
There is also the problem on Windows 101 -
It happens on all levels.
Android 12 device1 -
Noi si cela produit à tous les niveau Appareil Android 14
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