il gioco non si apre da tre giorni

LiciaVecchi

il gioco non si apre da tre giorni

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/494728/il-gioco-non-si-apre-da-tre-giorni

Hi and a warm welcome to the Jellies! Sorry you are having this problem, it is not any fun missing our daily prizes.

Could you please try to follow the steps below?

• Lets do a soft reset. Log out of your game. Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
• Check if there are any updates for your game and device.
• Make sure you have at least 2GBs of free space and clear your cache

If by chance that did not work, please contact Players Support. For your convience here is the link ~ Contact Us

You will need to give them your King ID#, if you do not know how to find there, here are the instructions

Tap on the cog wheel left bottom corner

Tap on My Account

Double tap on the Yellow King Icon top of screen. That is your King ID#

💕

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/494728/il-gioco-non-si-apre-da-tre-giorni

Hi and a warm welcome to the Jellies! Sorry you are having this problem, it is not any fun missing our daily prizes.

Could you please try to follow the steps below?

• Lets do a soft reset. Log out of your game. Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
• Check if there are any updates for your game and device.
• Make sure you have at least 2GBs of free space and clear your cache

If by chance that did not work, please contact Players Support. For your convience here is the link ~ Contact Us

You will need to give them your King ID#, if you do not know how to find there, here are the instructions

Tap on the cog wheel left bottom corner

Tap on My Account

Double tap on the Yellow King Icon top of screen. That is your King ID#

💕