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*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules
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Hi @aghmili warm welcome to our community at Candy Crush Jelly Saga.
Please go to your account in the game (your avatar) and use the tooth advice and then the info button.
Then, go to the "My Game Progress" menu. Tap the relevant submenu and read the instructions. If that doesn't help, you'll find a contact button at the very bottom. Use it to describe your issue.
Account and password information is very personal and subject to privacy. Therefore, you can only share it with support and not in the community.