Surprise level progress is not recorded

shade85

For about a week now the record of surprise levels I have passed to get a reward is erased in the next day. I'm stuck on 5/12 levels and cannot progress further....

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having issues with your progress in Surprise levels not being recorded.

Let's try a few things to prevent this from happening again:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having issues with your progress in Surprise levels not being recorded.

Let's try a few things to prevent this from happening again:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️