Bug fix

Question

Are you guys working to fix the issues following update? For me, it's no lives from friends, and shortcut banner at the top isn't visible. Seems like you could fix this easily. If it's not easy then please tell us you're at least working on it. Be transparent about it. Thanks

sammi804 · Answer

I can't buy anything from the play store.  While I'm in game I press what I want to purchase and nothing happens!!!

CaramelKat · Answer

Hi @stacycrochet! I'm sorry to hear that you are not receiving lives in your game at the moment. Rest assured the Studio is working on this and you can follow the issue and find updates about it here:

https://community.king.com/en/candy-crush-jelly-saga/discussion/592933/under-investigation-lives-resetting-to-0-or-not-being-received

For the issue where you are not seeing the shortcut banner, please try the following steps:

* Restart the Game: Sometimes, restarting the game can fix temporary glitches.
* Update the Game: Ensure the game is updated to the latest version.
* Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
* Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.