Candycrush Jelly - keeps saying no internet connection

Kma531 · November 2020

I have logged onto the game and the error message "no internet connection came up." My internet is working and connected. I restarted the game, same message appeared. I restarted my phone, cleared mt cache and cookies, THEN restarted my phone again, same error message. Please advise.

[Deleted User] · November 2020

廾𝗂 @Kma531, welcome to the Community!

Millions of Game messages are being sent every day across the Games all around the world. Some may get stuck in the system & arrive with a delay, not reach certain devices or platforms or not arrive at all. It’s always worth resending the request or Life, hopefully it will get through eventually & reach your Game.
Facebook recently made a change to its platform & this means that you might experience issues when sending/receiving Lives and/or messages from Friends as well as with connection. King is aware of this issue & is working to fix it as quickly as possible.

🔻Extra Tips 🔻

If you have your Game connected through Facebook, make sure that it has access to your Facebook Friends List. This permission will automatically expire from time to time & if the Game doesn't have such access all Lives will remain blocked (go Here for more help & info on this).
If you play on a Mobile device, make sure that your Game is updated to its latest version (here are a couple of guides on how to keep your Apps updated on Android & iOS).

Freddy_ · November 2020

@Kma531 Hi and welcome, Can you post a screenshot of the error message you are recieving as this will help to advise you better or is it like the one in post below

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

Lola_Pop · November 2020

Hello @Kma531 !

Thanks for reporting this! According to the Jelly team, this is being looked into right now- I hope we can solve it very soon!

Thanks for your patience 🙏

hechicerilla · November 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/320292/candycrush-jelly-keeps-saying-no-internet-connection

Hello 👋.

Welcome to the sweet King community. This connection error is becoming frequent in many games, it happens to many players. It is being investigated, but recently some players managed to fix it by turning off the Internet connection for a few minutes, with the game open. After turning the internet connection back on everything worked fine.

Hope you solve it.

Thanks and keep enjoying

Candycrush Jelly - keeps saying no internet connection

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