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My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!
Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2
Hey Everyone,
There was also an update recently for some.
Save your game and check your device storage and updates for the game and device.
Yes clearing the cache is helpful too and the browser.
Maintenance basics are always good to check every so often.
Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)
@Love06 I had the same sand issue, cleared the cache and it was fixed.
You should Read This Comment 👇
In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.
As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.
The Arena will be opened tomorrow again- thanks for your patience!!
Hi dear Welcome To Our Community
There Are something wrong.
This Issue Has Been Reported.
Please Wait For some time until studio will provide any updates on this.
Same Question Here u can Visit 👇
Morning @AndreaG90
Thanks for the screenshots as that is helpful and Player ID's also please.
It's great that you guys have tried troubleshooting first as that too, is really helpful to know!
It's being queried for you, after the weekend we should know more. :0)
Keep in mind though, that not everyone has the RC open at the same time :0)
@suzie70
I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$
Delete the cache and play
Hi Everyone,
Great job helping one another!
This is a duplicate now and maybe a little confusing as to what suggestions have already been given. So I'll clos it.
However this link here is to the a similar conversation but with some recent answers and tips :0)
@nguyenanhduy1591999
I had the same sand issue, cleared the cache and it was fixed.
DO you have the Arena in you game now currently? Is it working?
If not can you provide a screenshot please?
You can find still need help in the game . ME too, I can't play royal championship . But don't worry about that
I can't play royal championship. I don't know . I need help.
Thank you
Me too@Harrell
Hey guys 👋 , got some great news from the Support. They fix this issue and now I can get into the ARENA. Hope this works for you too 🙏, they suggest you to sign out from game , restart your phone, then sign in again. 🍀🍀🍀🍀
For me it worked. All the best 🌹
Only 35 mins left and "Something went wrong" still appears!
Only 40 mins left and "Something went wrong" still appears.
Hi @shayt33 !
I moved your post from the Candy Crush Support to the Jelly pages.
Does anybody know what’s going on? I cannot find any updates or useful information. You would think that would be the first thing that pops up for people to see..
Ok
Please read before posting. Due to being a duplicate it will be closed
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How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
I have Jelly friends on my game I don't know how do I get them off?
I asked this before but to no avail it seems . My wife and I play as friends On CCJ . Why do we have to go through 40 to 60 plus names at times to find our friend ie: : my wife's name and she has the same problem finding mine to ask for lives and when the screen comes up to send lives it's the same deal this is getting…
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.😁 @Snow_Rider @Princess_Jessica @johamilton
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
