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problem with my Candy Crush jelly game on my desk top computer
JanetStrang60
Posts: 5
Level 2
I am having a problem with my Candy Crush Jelly game on my desk top computer. I received a srceen along with msg about time ran out for the collect vaults are you ready for the next mission. There is an X at the top of the screen. I am unable to close it out. I can do close the game and open it I just can not clear that screen so I can play more games. I have closed it down and the computer shut down for several hours with no luck on clearing. I have unistalled the game and reinstalled it.
I have also contacted technical support they referred me to the King community to get help. The game is not crashing I just can not clear that screen to play future games.
can someone please help me.
Brandy from the King family
Comments
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Hello there! @JanetStrang60 đ
Welcome to Sweet King Community! đ
Don't worry! How about you follow these another troubleshooting steps here (Any Computer Device) or try playing in an incognito window that I hope this helps. đ
If you have followed these steps from above issue already but it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. đ
Or you can also download this game (Candy Crush Jelly Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars and your progress can still transferred but boosters and events cannot transferred with any devices.
I have playing Diamond Diaries Saga has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. đ
If you want to ask this game question, please ask on Candy Crush Jelly Community. (Support, Discussion, Contests, Ideas, Videos, etc.) đ
Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics đđ
You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.
Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)
You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. đ
If you have any questions, please ask any one of the Game Moderators or our Hub Moderators @Elsa or @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.
Have a nice and safety day! đ
Anyway, I move this thread to Candy Crush Jelly Community. đ
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This does not help me with my Candy Crush Jelly desktop computer problem. I just need to be able to close out screen to be able to continue the game. I have uninstalled and reinstalled the game and that does not clear it. I can open and close the game. I think there is a technical issue with the game and king support don't seem to be able help me. They keep referring me to the King Community Center.
Brandy from the King Family
