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Crashing on Android 6

DieOmimi
DieOmimi Posts: 41,686
edited February 2022 in Support

Hi @Lady_Sarina, @Lola_Pop ,

since the last update, my old Android device (Android 6.0) seems to be no longer supported. When I want to open the app, I get the message: Candy Crush Jelly has been terminated. I then have the buttons "ok" and "report". Report does not work, there is no response. With "ok" nothing happens either. I can no longer use the app. The problem I have is, I have accumulated the most boosters there and always use this device to consume the boosters. I know they are not transferable to other devices. 

Unfortunately, when updating the app, there was no indication that older Android versions are no longer supported. Otherwise, I wouldn't have updated and used up my boosters for old levels in competitions. 

Maybe you could give a hint in the community if other players are also affected. Unfortunately, I did not find any hint, not even on the Internet.

Best Answers

  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited November 2021 Answer ✓

    Hello Jellies!

    News from the Jelly team: Android 6 is still supported.

    However, since the last update there is a crashing issue on devices that use this OS - the team is working on a fix and they hope it will be in place very soon, so that you will be able to play on after the next release.

    I know it was a scary moment- please accept our apologies for that, and thanks for your patience!

  • Lola_Pop
    Lola_Pop Posts: 12,038
    Answer ✓

    Hello Jellies,

    Just to confirm: the issue should be solved, as @DieOmimi informed on the 10th of November. If anybody is still experiencing problems on Android 6, please post here below so we can inform the Studio.

    Thanks a lot for your cooperation! ❤️

«1

Answers

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @DieOmimi

    Ok no worries I'll get it checked out :0)

  • gervicky
    gervicky Posts: 24

    Level 3

    Well

    I seem to have the same problem. My phone is also android 6 ( and I am not changing phone because it's a BlackBerry that works really well!) And I reached 5085 and the app tells me to update but when I do the app won't open and I get the same message.

    King people you need to fix this as you're supposed to support any android over 4.4+, so 6 should be fine.

    If you cannot fix it to support marshmallow ( android 6), we'll have to part ways as I am not buying a new phone just to play a game and I suspect a lot people are still on marshmallow for a lot of reasons so you'll loose them too.


    Please advise asap.

  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited November 2021 Answer ✓

    Hello Jellies!

    News from the Jelly team: Android 6 is still supported.

    However, since the last update there is a crashing issue on devices that use this OS - the team is working on a fix and they hope it will be in place very soon, so that you will be able to play on after the next release.

    I know it was a scary moment- please accept our apologies for that, and thanks for your patience!

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    While the android 6 is being fixed, we may visit Facebook to continue playing :D

  • DieOmimi
    DieOmimi Posts: 41,686

    Thanks for the information @Lola_Pop.

    @NamTruong2001, I already have a new mobile device and I play there too. I don't play on Facebook and I don't want to set up there. I just want to use my boosters on my old device that have accumulated over the years.

  • DieOmimi
    DieOmimi Posts: 41,686

    @Lola_Pop @Lady_Sarina I had an update of the game today. It works again on Android 6.0.

    @gervicky please check your store for an update and run it. It works for me again. I would be happy if I still see you very often in the community. 🤗

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Thanks for the heads up @DieOmimi 🥰

  • MommaSweed
    MommaSweed Posts: 15

    I had the same issue. now if I can get CCJS to find my act to reserve password. Message 404

  • DieOmimi
    DieOmimi Posts: 41,686

    @Heshan if you had read my comments above, you might also see that it's my oldest device. Nor is it a question of discussing the types of devices here. It is about ensuring that correct information is given to the users during an update. 

    Since everything is fine again, I will use my years of accumulated boosters on the old device and only play on my new device. 

  • DieOmimi
    DieOmimi Posts: 41,686

    @MommaSweed please try the following troubleshooting for error 404:

    - Clear cache

    - Delete cookies

    I hope it helps.

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