Crashing on Android 6

Hello Jellies,

Just to confirm: the issue should be solved, as @DieOmimi informed on the 10th of November. If anybody is still experiencing problems on Android 6, please post here below so we can inform the Studio.

Thanks a lot for your cooperation! ❤️

Hello Jellies!

News from the Jelly team: Android 6 is still supported.

However, since the last update there is a crashing issue on devices that use this OS - the team is working on a fix and they hope it will be in place very soon, so that you will be able to play on after the next release.

I know it was a scary moment- please accept our apologies for that, and thanks for your patience!

All comments

Hello!

Please head over HERE for future updates!

Thanks!

Reporting it to the Studio, thanks @DieOmimi !

(and sorry for the delay!)

@Lola_Pop @Lady_Sarina @Nikolaos_Prodromidis the error is back again. I couldn't use my items until the last release and wanted to do it today. Unfortunately, the same error message comes as then. The app does not open, "Candy Crush Jelly has been terminated". No matter which button I take, nothing happens. I can't create a report or do anything else. All other apps on this device work, except Jelly does not.

Hello Jellies,

Just to confirm: the issue should be solved, as @DieOmimi informed on the 10th of November. If anybody is still experiencing problems on Android 6, please post here below so we can inform the Studio.

Thanks a lot for your cooperation! ❤️

Thanks @DieOmimi and that's a great troubleshooting step to start with @MommaSweed always a pleasure to see you in Jelly....congrats on the 1000 club badge last month 🥰

let @DieOmimi know how you go, as we'll both be interested and would be heaps helpful to know :0)

@MommaSweed please try the following troubleshooting for error 404:

- Clear cache

- Delete cookies

I hope it helps.

@Heshan if you had read my comments above, you might also see that it's my oldest device. Nor is it a question of discussing the types of devices here. It is about ensuring that correct information is given to the users during an update.

Since everything is fine again, I will use my years of accumulated boosters on the old device and only play on my new device.

MommaSweed

I had the same issue. now if I can get CCJS to find my act to reserve password. Message 404

Thanks for the heads up @DieOmimi 🥰

@Lola_Pop @Lady_Sarina I had an update of the game today. It works again on Android 6.0.

@gervicky please check your store for an update and run it. It works for me again. I would be happy if I still see you very often in the community. 🤗

Thanks for the information @Lola_Pop.

@NamTruong2001, I already have a new mobile device and I play there too. I don't play on Facebook and I don't want to set up there. I just want to use my boosters on my old device that have accumulated over the years.

NamTruong2001

While the android 6 is being fixed, we may visit Facebook to continue playing :D

Hello Jellies!

News from the Jelly team: Android 6 is still supported.

I know it was a scary moment- please accept our apologies for that, and thanks for your patience!

gervicky

Well

I seem to have the same problem. My phone is also android 6 ( and I am not changing phone because it's a BlackBerry that works really well!) And I reached 5085 and the app tells me to update but when I do the app won't open and I get the same message.

King people you need to fix this as you're supposed to support any android over 4.4+, so 6 should be fine.

If you cannot fix it to support marshmallow ( android 6), we'll have to part ways as I am not buying a new phone just to play a game and I suspect a lot people are still on marshmallow for a lot of reasons so you'll loose them too.

Please advise asap.

Hi @DieOmimi

Ok no worries I'll get it checked out :0)

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Accepted answers

Hello Jellies!

News from the Jelly team: Android 6 is still supported.

I know it was a scary moment- please accept our apologies for that, and thanks for your patience!

Hello Jellies,

Just to confirm: the issue should be solved, as @DieOmimi informed on the 10th of November. If anybody is still experiencing problems on Android 6, please post here below so we can inform the Studio.

Thanks a lot for your cooperation! ❤️

All comments

Hi @DieOmimi

Ok no worries I'll get it checked out :0)

gervicky

Well

King people you need to fix this as you're supposed to support any android over 4.4+, so 6 should be fine.

Please advise asap.

Hello Jellies!

News from the Jelly team: Android 6 is still supported.

I know it was a scary moment- please accept our apologies for that, and thanks for your patience!

NamTruong2001

While the android 6 is being fixed, we may visit Facebook to continue playing :D

Thanks for the information @Lola_Pop.

@Lola_Pop @Lady_Sarina I had an update of the game today. It works again on Android 6.0.

@gervicky please check your store for an update and run it. It works for me again. I would be happy if I still see you very often in the community. 🤗

Thanks for the heads up @DieOmimi 🥰

MommaSweed

I had the same issue. now if I can get CCJS to find my act to reserve password. Message 404

Since everything is fine again, I will use my years of accumulated boosters on the old device and only play on my new device.

@MommaSweed please try the following troubleshooting for error 404:

- Clear cache

- Delete cookies

I hope it helps.

Thanks @DieOmimi and that's a great troubleshooting step to start with @MommaSweed always a pleasure to see you in Jelly....congrats on the 1000 club badge last month 🥰

let @DieOmimi know how you go, as we'll both be interested and would be heaps helpful to know :0)

Hello Jellies,

Just to confirm: the issue should be solved, as @DieOmimi informed on the 10th of November. If anybody is still experiencing problems on Android 6, please post here below so we can inform the Studio.

Thanks a lot for your cooperation! ❤️

Reporting it to the Studio, thanks @DieOmimi !

(and sorry for the delay!)