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In app purchase problem

Chezza-3 Posts: 2

Level 1

January 2016 in Support

Charged for lives but non forthcoming. Keep getting message "problem with sync, please check connection."  Connection fine, is there a problem with server?

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  Chezza-3 Posts: 2

  Level 1

  January 2016 Answer ✓

  Oops, just arrived, 2 hours after purchase!!

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  Chezza-3 Posts: 2

  Level 1

  January 2016 Answer ✓

  Oops, just arrived, 2 hours after purchase!!

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  Wunderbaum Posts: 4,398

  January 2016

  Hi Chezza!

  Sounds like you were playing the game while King's server were down.

  Please check this thread: https://care.king.com/en/candy-crush-jelly-saga/jelly-crush-will-not-connect-to-facebook 

  Cheers :-)

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  Vicat_Henderson Posts: 1

  Level 1

  February 2016

  Mine still hasn't credited, severel hours later...

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  MarkHawk Posts: 4,061

  February 2016

  Hi Vicat Henderson,

  Please see the message we've send you so we can help you out.

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