Candy Crush Jelly doesn't remember option settings.

Marie_A_Ybarra · September 2016

I have to get past the 1st screen while listening to that irritating music to turn of music/sounds every time I play. Other games remember my settings.

KingsPinn · September 2016

Clear your browser cache and restart it. Or delete game from Facebook and add it again. See if this works

Marie_A_Ybarra · September 2016

Clear your browser cache and restart it. Or delete game from Facebook and add it again. See if this works

I did clear cache, did not resolve problem. Will delete and re-install.

Marie_A_Ybarra · September 2016

Clear your browser cache and restart it. Or delete game from Facebook and add it again. See if this works

still not working. Very disappointed with this annoying app

Marie_A_Ybarra · September 2016

I've done that and still doesn't remember settings. Just going to quit the game.

KingsPinn · October 2016

Maybe just mute your browser instead or try a different browser. It's a shame to give up a game just because you can't turn down the sound.

Marie_A_Ybarra · October 2016

why not help me fix the problem?

KingsPinn · October 2016

I wish I could Marie! I don't work for King and I'm not a tech person so all I can do is try and recommend things to help

Lauri_Randall · December 2016

I have the same problem. I can't just turn my sound off... i have to use it for other things. But the last thing I want is to hear that annoying music or sound effects when I have repeatedly changed the settings to turn it off. This is not a problem with other games.

Candy Crush Jelly doesn't remember option settings.

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