Saying Oops! You've hit the Quit button upon winning a level!

sarahk222 · March 2017

Level 123- as I make the winning move, a message pops up saying I hit the quit button and it says I have lost that level. Anyone experience this or know how to get past it? I've tried closing and reopening the app. I am playing on Android phone. It's happened to me 3-4 times.

I also tried playing the same level from Facebook (on laptop) and the same result happened! Thanks in advance for any help!

sarahk222 · March 2017

The only troubleshooting I have done is closing and reopening the app. I believe the app is up to date on my phone. Any other suggestions you may have?

StuckInATree · March 2017

I've come across someone who said they had the same but it was in Soda, not jelly. Is this definitely happening in the new Jelly saga for you?

sarahk222 · March 2017

Yes. Candy crush jelly.

Was the problem ever solved?

StuckInATree · March 2017

It was only reported the other day but I mentioned it to a moderator to look into so not sure what the current status is, I'll be sure to point your post out so they can get Jelly checked out too. Have you done any troubleshooting so far by the way?

sarahk222 · March 2017

The only troubleshooting I have done is closing and reopening the app. I believe the app is up to date on my phone. Any other suggestions you may have?

StuckInATree · April 2017

In that case then it's best to double check: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

tmelia · July 2019

It’s still happening on Jelly crush

_Elsa_ · July 2019

Hi @tmelia, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

They are going to ask you to do some troubleshooting so below please find 2 mobile device links. Make sure to clear the history and that you have the latest version.

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Saying Oops! You've hit the Quit button upon winning a level!

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