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Cant access next level

CB-3
CB-3 Posts: 2 Newbie

I completed level 382. Can't access the next level. The current screen shows levels 417 to 420. Please help. 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi CB- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game. 

    Is there an error message? 

    Please make sure that you have the latest version of the app installed in the Play Store. 

    Thanks! 

  • Lee_Ann-3
    Lee_Ann-3 Posts: 2 Newbie

    I'm having a similar problem and emailed support say I had already tried disconnecting/reconnecting to fb, reinstalled the game, restarted my tablet, etc. and asked for advice. I received an autoreply telling me to do the things I'd said I'd already tried and referring to the King Care Community. Here I am, and the issue remains unresolved. 

  • CB-3
    CB-3 Posts: 2 Newbie

    The above responses are not of any help. Still stuck after completing the full 7 days of watering the plant. 

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Thanks everyone for letting us know, we are currently looking in to this. We hope to have an update for you shortly. 

  • Lee_Ann-3
    Lee_Ann-3 Posts: 2 Newbie

    I backed up all my stuff, reset my tablet to factory defaults, and reinstalled all my apps. The game works again. It was a last ditch effort that I don't recommend unless you get as frustrated as I did. 

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    I'm having a similar problem and emailed support say I had already tried disconnecting/reconnecting to fb, reinstalled the game, restarted my tablet, etc. and asked for advice. I received an autoreply telling me to do the things I'd said I'd already tried and referring to the King Care Community. Here I am, and the issue remains unresolved. 

    I am sorry about this, which model of device are you playing on?
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    The above responses are not of any help. Still stuck after completing the full 7 days of watering the plant. 

    I am sorry about this, which model of device are you playing on?
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    I backed up all my stuff, reset my tablet to factory defaults, and reinstalled all my apps. The game works again. It was a last ditch effort that I don't recommend unless you get as frustrated as I did. 

    Thanks for sharing with us!

Hey! Would you like to give us your opinion?