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Loading problem with Jelly crush

Chi_Dixon
Chi_Dixon Posts: 7

Level 1
in Support

I've been getting this error message for the past 4 days. I've cleared my cache, and tried different browsers - still not working.  "You have experienced an error that we are working hard to fix.Please try again in a moment." This isn't the first time I've had this same problem.  How do I fix this one and for all??

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Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Chi,

    Thank you for posting.

    There are no issues with the game loading from our side.

    Could you let me know what browsers you have tried?

    Have you tried restarting your router?

    Do you have a lot of tabs or programs open when you play?

    Thanks,

    Johnny

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  • Chi_Dixon
    Chi_Dixon Posts: 7

    Level 1

    Hi Johny,

    ive tried restarting everything - my router my laptop, my entire home network. I've tried clearing my cache, I've tried Chrome, Edge and Explorer as well. I still get 'you have experienced an error that we are working hard to fix. Please try again in a moment. The other candy games load fine, just not Jelly Crush.

    what else can I do? This happens every so often where I can't play for a couple of days, this instance has been the longest though.

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  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

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