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Animation Quality Degeneration After the Latest Update Android

jeljel12
jeljel12 Posts: 5

Level 2

Hello,

I am having some animation quality issue on the game 😭.

The movements of the candies or the special effects when you use special candies become very choppy...


▶️ The Issue

I don't know how best to describe this issue, so I am going to take some examples.

For example, when I use a coloring candy, I usually see the splashing of color paint to the candies that are going to change their color.

However, with this issue, there would be no splashing paint effect, and the candies just change their color (but without this effect, it is very hard to see which candies are going to change color.)

Another example is when the booster candy is dropped into the field at the beginning of the game. The dropping movement is so choppy and unsmooth that I can even see the animation frames.

When candies crush, there used to be very good animation effect, but now they are just gone.


▶️ Things I tried to fix the issue on my own

So I went on to the internet to see if there were other players who had similar issues and to look for possible solutions...

While searching for solutions, I found 2 solutions that fixed the issue temporarily (only temporarily 😭). They are

  1. Clearing the app data on the settings. Clearing cache only didn't fix the issue.
  2. Forcing the app to close and reopening it.

(Also, uninstalling the app and reinstalling fix the issue temporarily, but I didn't use this method many times as it is very too time consuming...)

After I tried these solutions, the good animation was back! and I could see the smooth movements of candies and special candies effects!

However, these solutions worked only temporarily!!! 😱

▶️ How the problem keeps coming back !!!

Here is the craziest part... Even if i fix the issue using the above two methods, this issue keeps coming back again and again.

It happenes like this:

I fix the problem using either the 1st or the 2nd method, and the animation quality is back to normal. I can see smooth movements of the candies and special effects of the special candies. Then, after playing two or three times, the movements and animation becomes choppy again!!! But it's not still FULLY choppy. You can still see SOME splashes of the coloring candy's paint. You become discouraged and stop playing the game. A couple of hours later, you are back. But now the animation effect is FULLY choppy and there is no special effect at all! Basically, the animation quality degenerates with time...


Thanks for reading my long question.

In summary, there is a choppy animation issue and it keeps coming back even after some temporary fixes.

I updated my phone to the latest and I have enough space on my phone. I use Samsung galaxy 20+. I never used facebook to play the game.

I found a very similar problem on the forum

, but no solution was posted. I believe I am having the exact same issue.

Can you please help me???? I really love this game and spend about 2 hours on this game almost everyday.

But ever since this problem appeared, I cannot really enjoy the game...

Please help me!

Thank you.

Best Answers

«1

Answers

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,347
    edited October 2022

    Hi @jeljel12 and welcome to our Community!

    Thanks a lot for your long and in detail presentation! It is very clear what exactly the problem is! I experienced it yesterday! It disappeared temporarily when I entered again to play some time later! Then it reappeared again!

    I did not use any of the methods you used! As a matter of fact, I do not suggest uninstalling and reinstalling and I never do it, because you loose all your boosters! I have not too many boosters for Jelly main board, but I have for Royal Championship!

    I play mostly R.C. and I can tell you that this issue did not affect it at all!

    About clearing cache, it is something that I do frequently to avoid some ptoblems that appear only in R.C.

    I play on a Samsung Galaxy and always I install the latest Android updates!

    My opinion is that this issue is going to be corrected "automatically"!

    I am going now to check about it! If I have updated information I am going to return back here!

  • jeljel12
    jeljel12 Posts: 5

    Level 2

    Thanks for your reply @Nikolaos_Prodromidis!

    I cannot wait for the day this issue gets fixed!

    As for your advice on uninstalling and reinstalling the app, thanks! I didn't know about that and that explains why my boosters and progress on my piggybank for gold bars were all gone 😂.

    After reading your reply, I tried playing Royal Championship, and indeed there was none of the issue at all! The animation effects and movements and the network connection were smooth and good.

    But when I got back on the main map, the issue reappeared 😂.

    I hope this problem gets fixed soon!

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,347
    Answer ✓

    Hi again @jeljel12! I played a few levels on Jelly main board! I 've noticed that some of the animations work fine, as you can see here:

    Also thisone, a 6 black candy combination that makes all screen full of black candies! ( or deep purple candies):

    Also superblast ( striped + wrapped candy combination):

    Others do not work, as 5 black candy combination:

    As long as I play Jelly, I met the same situation some times in the past and it was resolved after some hours or in a couple of days!

    However, if you continue having the same issue, you can report it here and I am going to pass it further!

  • jeljel12
    jeljel12 Posts: 5

    Level 2

    Thanks for your screenshots, @Nikolaos_Prodromidis!

    They show exactly what I am missing so much right now!

    After reading your reply, I tried the game for 5 times on my phone, but the movements became choppy again towards the end of my second try.

    As you said, I am going to wait for a few days and probably until the next update to see if the issue is going to fix itself!

    Thanks for your answer!

  • Hi again @jeljel12!

    I played also a few levels using a downloaded app on Windows 11!

    All animations run smoothly! Even the 5 black candies explosion!!


  • jeljel12
    jeljel12 Posts: 5

    Level 2

    I did not know there was a desktop version for the app!

    Thanks again, @Nikolaos_Prodromidis. This will be a good alternative solution while I wait for my android version to be back to normal 😆

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,347
    Answer ✓

    Yes, there is for Win 11! You can download it from the Microsoft store!


  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,347
    Answer ✓

    @jeljel12, updated info about animation issue!

    Today I have problem only for striped candies animations! Maybe some minor animations that I cannot identify exactly have problem as well!

    All other animations work properly!

  • NamTruong2001
    NamTruong2001 Posts: 4,384
    Answer ✓

    Oh yes, thank you for the post. I have this same problem, too. After I win a level and play another one, I nearly can't see any candy particles, like striped blast, coloring candy pop, cotton clouds or even smashed candies.

    Here is how particles look like.


  • Thanks @NamTruong2001 for the feedback! 😉

Hey! Would you like to give us your opinion?