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It has been over a week and still no treasure chests. Why is there no treasure chests?
kerryhotte
Posts: 10
Level 2
in Support
Why is there no treasure chests?
1
Answers
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Hi @kerryhotte Welcome to the Jelly Forum. I am not responsible in this forum. But the same thing happened to me as it did to you. I'm always waiting for new levels every Wednesday because I'm at the end of the map. Otherwise, I always got the treasure chests on the map with the new levels. Last Wednesday it wasn't like that.ย
I thought it was because I logged into the game too early in the day. In order not to lose the double daily bonus, I played the 20 new levels even without the treasure chests. Since I don't have any new levels at the moment, I can't check if it's still like that.
I had an update in my store today and hope that the error was corrected with it.
As a precaution, I also ask the responsible colleagues @Princess_Jessica and @Nikolaos_Prodromidis whether they have received a complaint from other players.
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Hi @DieOmimi, @kerryhotte!
I have already responded to this question here on September 30!
One chest appeared on level 2773 but then, as it seems not more!
I had not the time to investigate more in the Weekend!
As far as I know there are not other report about this!
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You may have responded but did not answer the question. Is it a glitch? Or are they gone from the game.
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I have informed about the issue the Community Manager! I have not any other information about this until now! ๐
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There is treasures on the map today. Yesterday I Uninstalled the game and then downloaded again. Not sure if this is what fixed it. Make sure you have saved your progress.
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Thanks for the feedback @kerryhotte, there are
treasure chests on the map:
As it seems, the problem was not only into your device, but it might be general!
I have the chests without uninstalling and reinstalling, this is something I strongly not recommend! This way you loose all of your boosters! I have many boosters for Royal Championship! You also loose all gold bars in your piggy bank. You do not loose your purchased gold bars!
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The treasure chests have disapeared again. Is this a problem with the game? Is it a glitch? What's going on?
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Hi @kerryhotte!
Yes, you are right, there are not chests at all on the map! However, yesterday I was playing and I met and opened me chests! So the problem appeared in the night (Europe time)!
I am going to report the problem! Maybe after this the technical team is going to ask for your player I.D. If so, I am going to ask it from you.
Another issue that I have experienced for more than a week is that the graphic effects in Jelly were not working properly! It was very obvious when a player was using striped candy, colorbomb or any other special candy: the explotions and other effects were not o.k.
Did you also have this issue? There were reports by other players for this!
Checking now I realized that this issue was resolved! There is a possibility for this two issues to be connected..... just a thought....
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I did not notice the other issue. Just the chests keep disappearing. I am not sure what my ID is.
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You can read here how you can locate your I.D.
This only in case when the tech team is going to ask it from you! ๐
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