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Hi J_jaye,
Thank you for posting this here on King Care.
I'm sorry this happened to you in Candy Crush Jelly Saga. Can you please describe what happened? Did you get an error message and if so, what did it say?
You can also upload a screenshot. Instructions for taking a screenshot can be found here https://www.take-a-screenshot.org/
Kindest regards,
Tony - King Care Team
You don't need a screen shot. You finish level one, even with three stars and it says 'You have enough Jelly to make a flower bloom and your are one level closer to odus'. You hit SHOW ME and it takes you to the screen map with the owl at the top. I have 3 stars and can't move on. Level 1 is finding pufflers - I found them. THREE TIMES. Someone said collect watering cans - WHERE??? Very aggravating.