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Bug Events in Landscape Mode
Sabrina_Spellman
Posts: 260 
in Support
Bug Events with Large Size when Landscape Mode on Phone such as 20:9 Aspect Ratio.
Events is Normal in MS Store version of Candy Crush Jelly Saga.
Sorry, no Fishing with Friends in the Event in MS Store version in Screenshot.
Please Studio Fix Events on Landscape Mode in Mobile version like 20:9. or Removed support for Landscape Mode in Mobile version, Due to Events Too Large size in 20:9, Events is Portrait Mode only in Mobile version.
In Candy Crush Saga's Events has Small Size on Landscape Mode.
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Best Answer
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Welcome to Sweet King Community! 👑
Did you update the latest version of this game? 🤔
If you have updated the latest version of this game already but it's still not working right, try these steps here 👇😊
1. Open this game
2. Select Profile
3. Select Log Out your Facebook/Kingdom Account then Close this game app
4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (hopefully can play now). Then if it still is not working also:
Check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.
If it's still not working or you have issues after following up these steps, you click on "Contact us," then you tell them the problem and send Game ID (How to find your Game ID) I hope they can help and answer you but it can take a while. 😉
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
Have a nice and safety day! ❤️
I will report this problem and ask for the bug to be looked into thank you for sharing 😊
1
Answers
-
Welcome to Sweet King Community! 👑
Did you update the latest version of this game? 🤔
If you have updated the latest version of this game already but it's still not working right, try these steps here 👇😊
1. Open this game
2. Select Profile
3. Select Log Out your Facebook/Kingdom Account then Close this game app
4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (hopefully can play now). Then if it still is not working also:
Check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.
If it's still not working or you have issues after following up these steps, you click on "Contact us," then you tell them the problem and send Game ID (How to find your Game ID) I hope they can help and answer you but it can take a while. 😉
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
Have a nice and safety day! ❤️
I will report this problem and ask for the bug to be looked into thank you for sharing 😊
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I don't play much in landscape mode, but I checked on my very large device the icons, version of the game.
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I agree. The screen looks weird in other different landscape ratio versions. The tile is bigger than the navigation bar.
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Hi @NamTruong2001, @Sabrina_Spellman and @Andres-2! Thanks for reporting. Wound you mind sharing the model of your device so that I can forward it to the Studio?
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Device Model:Redmi Note 9S
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@Andres-2 mine is Samsung Galaxy A21s
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I also have a Samsung Galaxy, and having problems with the rainbow fish event 😞
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Hi Mods or CM, Studio forgot fix Icon is big size in Events on Landscape Mode, after update version of game app.
Tap the Icon (e.g. Win an offer!, Star Chase) and Close Pop-up, Bug Icon too big size while Landscape Mode on Phone.
Latest version of CCJS from Today. Icon in Events not fixed, after updating game from Play Store.
This Device using Samsung Galaxy A03 with Gestures (instead of Navigation Bar) and Full Screen.
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Thank you I will give all devices to @Snow_Rider and report all the issues😊
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