Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Bug Events in Landscape Mode

Sabrina_Spellman

Bug Events with Large Size when Landscape Mode on Phone such as 20:9 Aspect Ratio.

Screenshot_20230610_230435_Candy Crush Jelly.jpg

Events is Normal in MS Store version of Candy Crush Jelly Saga.

Sorry, no Fishing with Friends in the Event in MS Store version in Screenshot.

Please Studio Fix Events on Landscape Mode in Mobile version like 20:9. or Removed support for Landscape Mode in Mobile version, Due to Events Too Large size in 20:9, Events is Portrait Mode only in Mobile version.

In Candy Crush Saga's Events has Small Size on Landscape Mode.

Accepted answers

Princess_Jessica

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not working right, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out your Facebook/Kingdom Account then Close this game app

4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (hopefully can play now). Then if it still is not working also:

Check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

If it's still not working or you have issues after following up these steps, you click on "Contact us," then you tell them the problem and send Game ID (How to find your Game ID) I hope they can help and answer you but it can take a while. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

Have a nice and safety day! ❤️

I will report this problem and ask for the bug to be looked into thank you for sharing 😊

All comments

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2698048#Comment_2698048

I don't think it's fully fixed. (the game updates every week)

Snow_Rider

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2694415#Comment_2694415

Hi! The Studio fixed the issue. Did you happen to update both device and the game? 🙂

Sabrina_Spellman

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2694415#Comment_2694415

Update version of game app from Play Store or Microsoft Store (Win10/11 version)

Normal, with Small size.

Screenshot_20230704_010238_Candy Crush Jelly.jpg

Latest version is 3.9.1 since June 28th.

NamTruong2001

Wait. Why is my screen still like that?

Nikolaos_Prodromidis

Thanks @Andres-2

The size also changed on app downloaded on p.c.

Andres-2

Fixed the problem with the latest update in the mobile version.

Screenshot_2023-06-28-13-26-14-359_com.king.candycrushjellysaga.jpg

Nikolaos_Prodromidis

This is great Jess! 😃

Princess_Jessica

Great news guys!! I got confirmation that this landscape portrait mode should be fixed 😘

Nikolaos_Prodromidis

Hi @NamTruong2001 and thanks for your answer!

Unfortunately I am not one of the lucky players who played R.C. in the far beginning when it was at Beta Test!

However, there are still remaining some memories referring to landscape mode and I suppose that the following screenshots belong to that era:

As we all know, after that era, only the second one was active!

The meaning of my previous post was that when I and many others were addicted to R.C. for almost three years without playing anything else, we forgot that landscape mode existed on mobile for other games!! 😁😁😄😎

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2680637#Comment_2680637

@Nikolaos_Prodromidis oh my...

landscape mode has existed for a long time, when this game was still beta test.

Nikolaos_Prodromidis

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2679846#Comment_2679846

Of course I know everything about R.C, there is not any need to recheck something!!! 😉

What I wanted to say is that all of us who were playing mostly R.C., we were so much used to play in portrait mode, than we almost forgot that the landscape mode existed!!!! 😁😎

NamTruong2001

@Nikolaos_Prodromidis

Royal Championship was different from Events.

RC always used portrait mode because the hud UI (Head Up Display) did not support in landscape mode. You could recheck the interface of RC.

Nikolaos_Prodromidis

@NamTruong2001, thanks for the responce!

Yes, I know that playing on a p.c. you can use only landscape mode!

Here is a screenshot of my downloaded Jelly app on win 11:

The icons look big, but they are very well visible!

I think that the whole story has to do with the differences of screen resolutions between pc screens and mobile screens! The landscape mode in my opinion is mostly designed for computer use, while the portrait mode for mobile use! Finally, all of us who were playing R.C. are more familiar to portrait use on mobile! 😉

Lets remember this:

😍😍😍😍

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2678724#Comment_2678724

Your welcome yes I only use a mobile and when playing sometimes I use landscape mode so when I do the icons are so large and it's impossible to navigate sometimes in landscape mode the game is easier to play in portrait mode things appear normal but just as soon as you turn the phone that's when all problems start 🤔

NamTruong2001

Hi @Nikolaos_Prodromidis .

Most games in Windows 10 version run landscape mode, so it is responsive to all platform that users are playing. It is like when you rotate the phone as horizontal mode.

The landscape screen in event looks bigger than the mobile is very normal, but "too big" is a problem of navigating event.

Nikolaos_Prodromidis

Thanks @Andres-2 for the info!

Thanks @Princess_Jessica for tagging the CM!

I was wondering: why someone on mobile should use the landscape mode? I almost forgot that this mode existed!

That's another side-effect of my R.C. legacy!! 😎😁🤖

However, I checked it and the situation is really bad if someone uses landscape mode:

Also the 3 icons for map, my profile and events are very small, they are hardly recognizable!

This is the portrait mode:

This is very normal!

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2678308#Comment_2678308

Thank you I will give all devices to @Snow_Rider and report all the issues😊

Andres-2

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2677857#Comment_2677857

@Princess_Jessica @Nikolaos_Prodromidis @Snow_Rider

Sabrina_Spellman

Hi Mods or CM, Studio forgot fix Icon is big size in Events on Landscape Mode, after update version of game app.

Screenshot_20230619_184443_Candy Crush Jelly.jpg

Tap the Icon (e.g. Win an offer!, Star Chase) and Close Pop-up, Bug Icon too big size while Landscape Mode on Phone.

Latest version of CCJS from Today. Icon in Events not fixed, after updating game from Play Store.

This Device using Samsung Galaxy A03 with Gestures (instead of Navigation Bar) and Full Screen.

Jilybean74

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2671855#Comment_2671855

I also have a Samsung Galaxy, and having problems with the rainbow fish event 😞

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Princess_Jessica

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not working right, try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out your Facebook/Kingdom Account then Close this game app

4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (hopefully can play now). Then if it still is not working also:

Check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

Have a nice and safety day! ❤️

I will report this problem and ask for the bug to be looked into thank you for sharing 😊

All comments

Andres-2

Fixed the problem with the latest update in the mobile version.

Nikolaos_Prodromidis

Thanks @Andres-2

The size also changed on app downloaded on p.c.

NamTruong2001

Wait. Why is my screen still like that?

Sabrina_Spellman

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2694415#Comment_2694415

Update version of game app from Play Store or Microsoft Store (Win10/11 version)

Normal, with Small size.

Latest version is 3.9.1 since June 28th.

Snow_Rider

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2694415#Comment_2694415

Hi! The Studio fixed the issue. Did you happen to update both device and the game? 🙂

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2698048#Comment_2698048

I don't think it's fully fixed. (the game updates every week)

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