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Candy Crush Jelly Lost Progress

Kurt_S._
Kurt_S._ Posts: 1

Level 1
in Support

I lost all of my candy crush jelly progress after the app crashed and I reset my phone. I've been at it for almost a year. I couldn't possobly start over, but I never logged in with facebook or gave my email address. Am I out of luck? I'm addicted obviously or I wouldn't have gone through the trouble of asking. 

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Kurt,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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  • Markbeale1974
    Markbeale1974 Posts: 2

    Level 1

    Hi Kurt,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    Hi can u help me too?
    Flag · Helpful Sweet Love Haha

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