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Can’t buy my piggy bank.

Dorothy_Scanlan
Dorothy_Scanlan Posts: 3

Level 1
in Support

bank has been full for some time, but there is no price button on it, and pressing the icon has no effect.  How can I purchase piggy bank on CC Jelly?

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Answers

  • Xarly
    Xarly Posts: 2,509

    Hi Dorothy,

    Are you playing on browser or mobile?

    If you're on browser, clearing your browser data and clearing the cache can help. For mobile, just try restarting the app.

    And if none of them work, please come back to us and attach a screenshot so that we can inform the studios.

    Cheers!

    Xarly

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  • Dorothy_Scanlan
    Dorothy_Scanlan Posts: 3

    Level 1

    Hi Dorothy,

    Are you playing on browser or mobile?

    If you're on browser, clearing your browser data and clearing the cache can help. For mobile, just try restarting the app.

    And if none of them work, please come back to us and attach a screenshot so that we can inform the studios.

    Cheers!

    Xarly

    I tried your suggestions but did not help. I don’t know how to do a screenshot on my iPad.
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  • Lady_Choo
    Lady_Choo Posts: 25,912
    edited July 2018

    Hi Dorothy, Xarly was away from the office today and I just saw you commented. To take a screenshot on any ios device you have the screen you want to screenshot visible, press down the HOME and POWER buttons at the same time for a couple of seconds, until the screen flashes and it will tell you it has been taken :)

    iOS11 also has a nifty screen record function if you can use that. It would show the team exactly in real time whats not working :)

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  • Dorothy_Scanlan
    Dorothy_Scanlan Posts: 3

    Level 1

    Hi Dorothy, Xarly was away from the office today and I just saw you commented. To take a screenshot on any ios device you have the screen you want to screenshot visible, press down the HOME and POWER buttons at the same time for a couple of seconds, until the screen flashes and it will tell you it has been taken :)

    iOS11 also has a nifty screen record function if you can use that. It would show the team exactly in real time whats not working :)

    I added some screenshots the other day, but I don’t see them now. Do I need to repeat?
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