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Thank you for your suggestion but unfortunately I don't have a soft reset for this app, Candy Crush Jelly Saga, all I have is reset and when I do this is starts my level all over again, which has happened before. King has helped me in the past and then just input my level back. I have emailed them several times and they keep giving me the same response as you did, 3 times already and I'm getting totally aggravated with them!