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(FIXED) Loading Issue on Windows
Snow_Rider
Posts: 2,464 
Hello, players!
We're currently experiencing an issue with Candy Crush Jelly Saga on the Windows app, where players are reporting the game isn't loading correctly at the moment.
We apologize for any inconvenience caused. The good news is that our skilled team is already hard at work on a fix. Please bear with us; we're doing our best to resolve the problem quickly for you. We'll keep you updated in this thread.
Thank you for your patience and for playing our games. We'll get this problem fixed as soon as we can!
We're currently experiencing an issue with Candy Crush Jelly Saga on the Windows app, where players are reporting the game isn't loading correctly at the moment.
We apologize for any inconvenience caused. The good news is that our skilled team is already hard at work on a fix. Please bear with us; we're doing our best to resolve the problem quickly for you. We'll keep you updated in this thread.
Thank you for your patience and for playing our games. We'll get this problem fixed as soon as we can!
Comments
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Hi @jmauldin warm welcome to our community at Candy Crush Jelly Saga.
I have the same problem as you. My game Candy Crush Jelly Saga won't open on Winwos 11. The error has been in place since yesterday. I tried again today and quit after half an hour. When I look in the Microsoft Store, the game was changed yesterday by an update. Since then, it no longer works on Windows 11.
Do you have a mobile device? There, the app can be easily opened and played.
I will report the error on Windows 11. Unfortunately, there is no service available on weekends. I guess we'll have to wait until next week when the people in support are back to work.
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Hi all. I downloaded Jelly to my PC at the Microsoft store and it crashes or hangs while loading. Apparently, PC is not listed as a platform for this game. I tried MS app repair, reinstall, and uninstall-restart-reinstall but none of that has worked. Should I just give up?
