Lost game

I’ve tried this, but, how do I log out when I’m not logged in? I still get the same message come up every time.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3086630#Comment_3086630

Hi and welcome to the Jelly community. Once you get connected, I am presuming that you are now on Level 1. Please play Level one, then log out of your game, then log back in and that will take you to your original level before this happened.

Instead of me saying the same thing as above, since you are connecting to FB, please read what was posted above. I have brought it down for you. 👇️

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3084034#Comment_3084034

If you have any other questions, please do not hesitate in asking either me or my fellow Mod, @Princess_Jessica 💕

Dear Candy crush jelly
I haven’t been able to connect to facebook all day, I’ve saved my progress and deleted and reloaded the app. I have to start all over again, when I was already far in the game. Every time, I get the message “connection error try again in a bit”. Could someone help me.

jannyadiaans12

Thank you for your help

Nikolaos_Prodromidis

@jannyadiaans12, you can try the help center, but I can help you also giving you some information according to my experience as a player!

I suppose that you play on a mobile device being connected with facebook!

I do so!

If you use fb on another device ( p.c. or laptop) and for some reason you changed your fb password, you can still continue be connected on your mobile and play the game, but if you log off your game and want to connect again with fb, you have to use your new password!

There are also similar problems if you use downloaded android apps on windows 10 and 11.

Playing games on mobile phones has less connection problems of this type!

https://community.king.com/en/candy-crush-jelly-saga/discussion/453662/lost-game

Hello and Welcome

https://kingcare.zendesk.com/hc/en-us#%20

If you go to the link you will come to the help center and this could help you.
Good luck

Welcome! 👋

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https://community.king.com/en/candy-crush-jelly-saga/discussion/453662/lost-game

Hello and Welcome

https://kingcare.zendesk.com/hc/en-us#%20

If you go to the link you will come to the help center and this could help you.
Good luck

Nikolaos_Prodromidis

@jannyadiaans12, you can try the help center, but I can help you also giving you some information according to my experience as a player!

I suppose that you play on a mobile device being connected with facebook!

I do so!

There are also similar problems if you use downloaded android apps on windows 10 and 11.

Playing games on mobile phones has less connection problems of this type!

jannyadiaans12

Thank you for your help

Dear Candy crush jelly
I haven’t been able to connect to facebook all day, I’ve saved my progress and deleted and reloaded the app. I have to start all over again, when I was already far in the game. Every time, I get the message “connection error try again in a bit”. Could someone help me.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3086630#Comment_3086630

Instead of me saying the same thing as above, since you are connecting to FB, please read what was posted above. I have brought it down for you. 👇️

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3084034#Comment_3084034

If you have any other questions, please do not hesitate in asking either me or my fellow Mod, @Princess_Jessica 💕

I’ve tried this, but, how do I log out when I’m not logged in? I still get the same message come up every time.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087019#Comment_3087019

Hello and welcome

I think it's a general problem connecting to FB. I've read about it in
other games.
One question: Do you have a King account? Because with this account
you will hardly have any problems. In the King account you don't have
to save any levels, everything happens automatically. You can sync
King account with FB account. You can see this in the help center.
I would advise you to create a King account.

Good luck

I don’t have issues with candy crush or candy crush soda saga.

I’ve tried resetting my password for king - it won’t even do that.

Even going into Facebook and the candy crush jelly page and pressing link to play the game it comes up no internet connection - retry - nothing.

Fed up to be honest

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087098#Comment_3087098

Hello!
Please check your internet connection.
How old is your device? If you have an old one, it can cause many problems.

my internet connection is working fine, if I can access and play other king games and apps and yes, I am connected to my router and have full lines to show I’m connected at the top of my phone.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087334#Comment_3087334

So everything is working fine with the exception of connecting to Jelly. Please send me a screenshot of your phone showing the no connection. I will then go talk with my manager 💕

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087347#Comment_3087347

this is what I keep getting

Nikolaos_Prodromidis

Hi @tuffy1

When seeing this screen you normally have to select "connect with facebook", if this was your connection type!

This is the connection type I also use and selecting "connect with fb" works fine!

The only scenario I can think is that sometime in the past, on some other device you were asked to change your facebook password. This is possible for a few different reasons, it happened to me and other people I know!

At this scenario, you change your fb password on one device, but the app and games etc stay connected on all other devices! The critical detail is that if you log out fb and want to log in again on one of your other devices, you have to use the new password!

I don't know if this happened to you, but it is a common scenario!

which is what I do(connect with Facebook) when that messsge appears and my password is the same on all devices I use. So it’s nothing to do with that at all.

Even if I go into the Facebook page and press play game I get this.

Seems I’m just going round in circles here.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087508#Comment_3087508

Hello! From my experience it is better not to
unsubscribe. Just close the app and if you want to play just open it.
Logging out may cause errors.
There are more errors in FB than in the King account. Please consider
opening a king account.

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087334#Comment_3087334

I had this happen to me once. I had to clear all cache, turn off my internet, then turn it back on. I had to make sure I had at least 2 GB of space on my phone, then log into the game. If it's a fb issue could it be a changed password and you forgot? If not have you found anything in the help center to help? If the answer is no to all of these questions please let me know and I'll get help for you 😊

I have plenty of GB space on my phone and yes I do know what my FB password is - I’ve already answered all this above.

Like I said above - going round in circles with each response comment the same as before - and yes I’ve tried to log in to my king account too. Create new password and nothing happens when I press change password

IF someone can help me retrieve where I was in the game then I’d appreciate it.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3087645#Comment_3087645

Hi, I have turned this into our manage to see if she can help you get connected. I have sent your screenshot. Also can you tell me what level you were on and also please give me your King ID#. Hopefully I will hear some news tomorrow. Hold tight and sorry you are having this problem. 💕

I was on level 620.

Can’t find my king ID