Level 2229 issue

Hey everyone!

I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go into your account to check it and compensate accordingly.

We're very sorry for the troubles, and thanks again for reporting it to us!

Cheers,
Xarly

All comments

Hi @mel588,

Did you restart the app? We haven't seen any other reports since it got fixed so the issue should not be there for you. If you can restart the app again and let us know if you're able to move forward once you beat the level that would be great.

Regarding the loss of boosters that this might cause, do not worry, they will be compensated

.

Cheers,
Xarly

firebombmarkus

Hi @mel588 and welcome to our adorable Community 😊 I am sorry this happened to you. This issue should be solved but it seems it might be happening again. I will tag our Community Manager @Xarly so he can look into your account and provide you with some help. Have a wonderful day 🤗

NOT FIXED! Don't waste boosters!

davidchoiny

same here. waste a bunch of power ups and level won't progress to next level. Bug!

Carole-10

when I pass level 2229 my game freezes. The screen indicates that there are moves to make even though it won’t let me do anything because I’ve already completed the level. As a result I can’t move on to the next level. This is true on both my iPhone and my iPad. How can I fix this?

Anijoelle

I just spent a whole lot of dollars because of this level 😤 I want my money back or compensation. Wth?

Still not working.

brittany07mrs

Same issues played it twice and it is stuck any update

I have the same problem.

When I fill in all the Jelly the screen freezes so I can't move on to the next level. I used/wasted boosters because of this.

Accepted answers

All comments

When I fill in all the Jelly the screen freezes so I can't move on to the next level. I used/wasted boosters because of this.

I have the same problem.

brittany07mrs

Same issues played it twice and it is stuck any update

Still not working.

Anijoelle

I just spent a whole lot of dollars because of this level 😤 I want my money back or compensation. Wth?

Carole-10

davidchoiny

same here. waste a bunch of power ups and level won't progress to next level. Bug!

NOT FIXED! Don't waste boosters!

firebombmarkus

.

Cheers,
Xarly

Anijoelle

Xarly said:

Hey everyone!

I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go into your account to check it and compensate accordingly.

We're very sorry for the troubles, and thanks again for reporting it to us!

Cheers,
Xarly

Please check my account! Thank you.

I restarted and it is still freezing.

Tommy_New

not fix

Hi all,

Thanks for raising it. I will go back to the team and follow up on this.

Cheers!
Xarly

Hi everyone,

We have tested it again and we cannot reproduce the issue. Can you confirm that you are playing online and that your game is up to date? (Version 2.14 is the current one)

If you can confirm that this is the case and that you still encounter the issue, that would be much appreciated.

Apologies again for all the inconvenience.

Cheers,
Xarly

I lost boosters and bars

Not sure how to confirm the version as I am playing via facebook. But the problem is still there and I just bought extra lives to finish it ... again.