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Level 2229 issue

2456

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hi @mel588 and welcome to our adorable Community 😊 I am sorry this happened to you. This issue should be solved but it seems it might be happening again. I will tag our Community Manager @Xarly so he can look into your account and provide you with some help. Have a wonderful day 🤗
  • Xarly
    Xarly Posts: 2,509
    Hi @mel588,

    Did you restart the app? We haven't seen any other reports since it got fixed so the issue should not be there for you. If you can restart the app again and let us know if you're able to move forward once you beat the level that would be great. 

    Regarding the loss of boosters that this might cause, do not worry, they will be compensated :smile:.

    Cheers,
    Xarly
  • Anijoelle
    Anijoelle Posts: 26

    Level 3
    Xarly said:
    Hey everyone!

    I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go into your account to check it and compensate accordingly.

    We're very sorry for the troubles, and thanks again for reporting it to us!

    Cheers,
    Xarly
    Please check my account! Thank you. 
  • mel588
    mel588 Posts: 16

    Level 2
    I restarted and it is still freezing.
  • Tommy_New
    Tommy_New Posts: 4

    Level 1
    not fix
  • Xarly
    Xarly Posts: 2,509
    Hi all,

    Thanks for raising it. I will go back to the team and follow up on this.

    Cheers!
    Xarly
  • Xarly
    Xarly Posts: 2,509
    Hi everyone,

    We have tested it again and we cannot reproduce the issue. Can you confirm that you are playing online and that your game is up to date? (Version 2.14 is the current one)

    If you can confirm that this is the case and that you still encounter the issue, that would be much appreciated.

    Apologies again for all the inconvenience.

    Cheers,
    Xarly
  • Jill_Levy-Fisch
    Jill_Levy-Fisch Posts: 39

    Level 3
    I lost boosters and bars 
  • mel588
    mel588 Posts: 16

    Level 2
    Not sure how to confirm the version as I am playing via facebook. But the problem is still there and I just bought extra lives to finish it ... again.
  • Jill_Levy-Fisch
    Jill_Levy-Fisch Posts: 39

    Level 3
    It’s working for me but I lost my progress with boosters etc. can this be handled? 

Hey! Would you like to give us your opinion?

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