Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Level 2229 issue

Tommy_New

all jelly spreaded then game freeze

Accepted answers

Xarly

Hey everyone!

I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go into your account to check it and compensate accordingly.

We're very sorry for the troubles, and thanks again for reporting it to us!

Cheers,
Xarly

All comments

Xarly

Hi everyone,

Thank you for the player IDs. I will let the next couple of days as well to get more of the player IDs and run a full analysis to give back the boosters or gold bars needed.

In the meanwhile, thanks for the reports. It seems like it's fixed for some platforms but not others. We will keep reviewing this during the weekend and will hopefully have an update by early next week.

Cheers,
Xarly

mel588

ID 10209470915947584 and it is still not fixed....

Tommy_New

still not fix

davidchoiny

@Xarly
my user ID 8666358587
Thank you,
davidchoiny

Xarly

Hey everyone,

Thanks for your messages. For the compensations, I need you all to provide me your game ID. That way I will be able to grant the lost boosters or gold bars on an individual basis.

Here is how to get your player ID if you are playing from your phone.

If you're on Facebook, just go to settings > apps and websites and click on the game. Inside the "Learn more" part you will find a message that says:

If you need help or have a problem, "report Game" to contact its developer. You may need your user ID for "Game", which is "and a long number". That long number would be your ID.

Thanks!

Xarly

P.S: This number is only internal so posting it here has no way of harming your account or any of your personal data, so no need to worry about it .

nancylees

I lost power, boosters and money for more lives and boosters on this level.

tinka1048

Xarly,
Can you please check my account. I lost power ups & goldbars yesterday when I tried to pass this level.

Thanks in advance

mel588

I doubt they will fix our accounts, I used a ton of boosters.

sosha30102

I am having the same problem and lost bars and boosters. Please fix my account.

Xarly

Alright, thanks for the heads-up @mel588.

Given that information, we will run a couple more tests during today and I will get back to you and everyone here as soon as possible. In the meanwhile, anybody else having similar issues, please do let us know!

Cheers,
Xarly

mel588

Cleared browser, emptied Cache, restarted computer, bought more lives, still freezes.

Xarly

Hey @Jill_Levy-Fisch ,

Thanks for letting us know! It will be compensated by me, but I first want to confirm it's working well for everyone.

@mel588,

Can you try to erase your browser data and cache? Here is a link to a tutorial that can explain you how to do it.

Let me know if after that the issue is gone (hopefully yes!)

Cheers,
Xarly

Jill_Levy-Fisch

It’s working for me but I lost my progress with boosters etc. can this be handled?

mel588

Not sure how to confirm the version as I am playing via facebook. But the problem is still there and I just bought extra lives to finish it ... again.

Jill_Levy-Fisch

I lost boosters and bars

Xarly

Hi everyone,

We have tested it again and we cannot reproduce the issue. Can you confirm that you are playing online and that your game is up to date? (Version 2.14 is the current one)

If you can confirm that this is the case and that you still encounter the issue, that would be much appreciated.

Apologies again for all the inconvenience.

Cheers,
Xarly

Xarly

Hi all,

Thanks for raising it. I will go back to the team and follow up on this.

Cheers!
Xarly

Tommy_New

not fix

mel588

I restarted and it is still freezing.

Anijoelle

Xarly said:

Hey everyone!

I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go into your account to check it and compensate accordingly.

We're very sorry for the troubles, and thanks again for reporting it to us!

Cheers,
Xarly

Please check my account! Thank you.

Welcome! 👋

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Accepted answers

Xarly

All comments

Xarly

mel588

Cleared browser, emptied Cache, restarted computer, bought more lives, still freezes.

Xarly

sosha30102

I am having the same problem and lost bars and boosters. Please fix my account.

mel588

I doubt they will fix our accounts, I used a ton of boosters.

tinka1048

Xarly,
Can you please check my account. I lost power ups & goldbars yesterday when I tried to pass this level.

Thanks in advance

nancylees

I lost power, boosters and money for more lives and boosters on this level.

Xarly

If you're on Facebook, just go to settings > apps and websites and click on the game. Inside the "Learn more" part you will find a message that says:

If you need help or have a problem, "report Game" to contact its developer. You may need your user ID for "Game", which is "and a long number". That long number would be your ID.

Thanks!

Xarly

P.S: This number is only internal so posting it here has no way of harming your account or any of your personal data, so no need to worry about it .

davidchoiny

@Xarly
my user ID 8666358587
Thank you,
davidchoiny

Tommy_New

still not fix

mel588

ID 10209470915947584 and it is still not fixed....

Xarly

davidchoiny

Worked for me on iPhone X. But now found bug on 2234

Anijoelle

Xarly said:

Hi everyone,

Thank you for the player IDs. I will let the next couple of days as well to get more of the player IDs and run a full analysis to give back the boosters or gold bars needed.

In the meanwhile, thanks for the reports. It seems like it's fixed for some platforms but not others. We will keep reviewing this during the weekend and will hopefully have an update by early next week.

Cheers,
Xarly

tinka1048

My user ID is 10207368702309246

mel588

Will this ever get fixed or should I write it off as I did candy crush?

Jerrilyn_Harvey

Used several boosts and have beaten level 2229 4 times and no advance. Tried again after it was "fixed". Not fixed! Hate loosing all those boosts!

Xarly

Hi all,

During this weekend we have been investigating the issue. It seems like the issue was fixed in some platforms but not in others. On PC (Facebook for instance) the issue seems to be still present. We have taken your feedback on to the studio and they are working on it.

@mel588 and @Jerrilyn_Harvey , we apologise for the issues that this is causing. As @davidchoiny confirms, it's working well in iOS (regarding the new bug you mention, if you can please make a new thread and let us know what it is you are experiencing that would be great).

I will now start compensating each of you and will update you all with any news that we may have around the platforms where the issue is not yet fixed.

Thanks for your patience and reports,
Xarly

Anijoelle

I'm Android and couldn't find my ID at all. I've been looking for days.. I haven't received anything either.

Sexysadie

Still not fixed

앨런이 사라졌어요
앨런이 갑자기 사라졌어요 그리고 친구도 사라졌어요 업데이트해주세요
New levels
Are new levels being released today. None for me yet.
Level 10 000
Why haven't I received any rewards for reaching level 10 000
can't find my game
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.😁 @Snow_Rider @Princess_Jessica @johamilton
Boosters
Hi All I have a question that I'm hoping someone can answer. On the win 10 app I earn boosters but when I play the facebook version on a browser I get no boosters whatsoever no matter what. Can I fix this? TIA

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Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of December 17, the latest level available is 9485. Enjoy the new content and have a Jellylicious day! 🍭