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Level 2229 issue

1356

Answers

  • Xarly
    Xarly Posts: 2,509
    Hey @Jill_Levy-Fisch ,

    Thanks for letting us know! It will be compensated by me, but I first want to confirm it's working well for everyone.

    @mel588,

    Can you try to erase your browser data and cache? Here is a link to a tutorial that can explain you how to do it.

    Let me know if after that the issue is gone (hopefully yes!)

    Cheers,
    Xarly
  • mel588
    mel588 Posts: 16

    Level 2
    Cleared browser, emptied Cache, restarted computer, bought more lives, still freezes.
  • Xarly
    Xarly Posts: 2,509
    Alright, thanks for the heads-up @mel588.

    Given that information, we will run a couple more tests during today and I will get back to you and everyone here as soon as possible. In the meanwhile, anybody else having similar issues, please do let us know!

    Cheers,
    Xarly
  • sosha30102
    sosha30102 Posts: 1

    Level 1
    I am having the same problem and lost bars and boosters. Please fix my account. 
  • mel588
    mel588 Posts: 16

    Level 2
    I doubt they will fix our accounts, I used a ton of boosters.
  • tinka1048
    tinka1048 Posts: 12

    Level 2
    Xarly,
    Can you please check my account. I lost power ups & goldbars yesterday when I tried to pass this level. 

    Thanks in advance 
  • nancylees
    nancylees Posts: 1

    Level 1
    I lost power, boosters and money for more lives and boosters on this level.
  • Xarly
    Xarly Posts: 2,509
    Hey everyone,

    Thanks for your messages. For the compensations, I need you all to provide me your game ID. That way I will be able to grant the lost boosters or gold bars on an individual basis. 

    Here is how to get your player ID if you are playing from your phone.

    If you're on Facebook, just go to settings > apps and websites and click on the game. Inside the "Learn more" part you will find a message that says:

    If you need help or have a problem, "report Game" to contact its developer. You may need your user ID for "Game", which is "and a long number". That long number would be your ID.

    Thanks!

    Xarly


    P.S: This number is only internal so posting it here has no way of harming your account or any of your personal data, so no need to worry about it :smile:.

  • davidchoiny
    davidchoiny Posts: 8

    Level 2
    @Xarly
    my user ID 8666358587
    Thank you,
    davidchoiny

  • Tommy_New
    Tommy_New Posts: 4

    Level 1
    still not fix

Hey! Would you like to give us your opinion?

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